Reducing Employee Turnover in the Hospitality Industry Through the Use of Job Design Optimization

Abstract

This case study follows an employee who after working for the Quad City Golden Hotel (QCG) for several years, ultimately handed in her resignation after complaining the demands of her new position were overwhelming and offered little to no support. Like many before her, the resignation was disregarded as a typical characteristic of the dynamic employment turnover in the hospitality industry. Through the use of a job design optimization tool (JDOT), this case study explores how a balanced job design can ensure employees are provided with the most efficient tools to complete their jobs effectively. This method of strategic design can, in turn, also lead to a reduction in turnover as employees begin to feel more supported in the workplace and equipped to do their jobs.