形塑卓越的醫療品質與病人安全環境： 臺大醫院的策略與實踐

Abstract

臺大醫院秉持以病人為中心的照護理念，制訂策略地圖明確定義發展方向，計畫性地透過指標監測、創新技術、跨領域合作和促進病人參與的方式推動並挹注資源，更透過持續性的教育以培育人才並形塑組織文化，持續深耕醫療品質與病人安全。品質暨病人安全委員會每年審核工作計畫，包括品質提升、病人安全、管理改善、教育研究等面向。2019至2022年間投入資源導入各項智慧技術以提升品質與安全，如人工智慧的應用、醫療智慧決策支援系統、資訊化醫病共享決策流程等，同時積極促進國內國際交流。未來將持續提供高品質與人性化醫療服務，成為國內外標竿，以達成臺大醫院「健康守護、醫界典範」之願景。  National Taiwan University Hospital is committed to a patient-centered care philosophy that guides the development of our strategic roadmap with a clear direction. We systematically promote resource allocation through indicator monitoring, innovative technologies, interdisciplinary collaboration, and active patient engagement. Furthermore, through continuous education, we cultivate talent and shape organizational culture, thereby continuously improving health-care quality and patient safety. The Quality and Patient Safety Committee conducts annual reviews of work plans, encompassing quality improvement, patient safety, management enhancement, and educational research. From 2019 to 2022, we invested in various intelligent technologies to improve quality and safety, including the implementation of artificial intelligence, business intelligence systems, and web-based shared decision-making processes. Additionally, we actively promote domestic and international exchanges. Moving forward, we are committed to providing high-quality and compassionate medical services, with the aim of setting a domestic and international benchmark. This commitment aligns National Taiwan University Hospital’s vision to be "The Guardian of National Health, The Role Model of Medical Care.