Internal Mobility and Employee Perceived Fairness: The Case of the Sunny Alanya Hotel

Abstract

Recruitment is an integral part of a hotel’s human resources strategy. It ensures that positions are adequately staffed by talented individuals and that the operation of the hotel runs smoothly. One type of recruitment used in hotels is internal mobility, which describes the movement of employees to different roles or opportunities within the organization. Hotels should ensure that they follow internal mobility best practices to reduce the possibility of negative situations that may affect employee satisfaction. By identifying unfair practices within their own internal mobility policies, a hotel can improve employee satisfaction and morale. This case study examines how one hotel’s unfair internal mobility practices affected the day-to-day operations of its front office department. It follows Kemal and Cahn, who were both considered for promotion at the Sunny Alanya Hotel. Kemal’s promotion to front office supervisor was perceived as unfair and created tension in the department, affecting staff morale and service quality.