The impact of organizational culture on cognitive empowerment in selected banks in Colombo District in Sri Lanka

Walliwala Gamage Nadeesha Nirmanee Abeyatunge
{"title":"The impact of organizational culture on cognitive empowerment in selected banks in Colombo District in Sri Lanka","authors":"Walliwala Gamage Nadeesha Nirmanee Abeyatunge","doi":"10.34117/bjdv10n5-041","DOIUrl":null,"url":null,"abstract":"Cognitive empowerment plays a critical role in the banking sector in Sri Lanka as well as in the global financial industry which may enhance customer experience, efficient operations, effective decision making, innovations as well as adaptability while gaining an edge over competition. This study investigates how organizational culture (Clan, Adhocracy, Market, and Hierarchy) can enhance cognitive empowerment of bankers in Sri Lanka. A quantitative approach was used whereas, initially a preliminary investigation was conducted to gain a general understanding of the culture of few leading banks in Sri Lanka and eventually cascading down to four banks that covers all four cultures. Further, 239 responses were received through a structured questionnaire from four leading banks covering all four cultures. Results showed higher levels of cognitive empowerment in entities with strong clan, adhocracy, and market cultures, while higher hierarchy culture was associated with lower levels of cognitive empowerment.","PeriodicalId":504671,"journal":{"name":"Brazilian Journal of Development","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2024-05-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Brazilian Journal of Development","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.34117/bjdv10n5-041","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0

Abstract

Cognitive empowerment plays a critical role in the banking sector in Sri Lanka as well as in the global financial industry which may enhance customer experience, efficient operations, effective decision making, innovations as well as adaptability while gaining an edge over competition. This study investigates how organizational culture (Clan, Adhocracy, Market, and Hierarchy) can enhance cognitive empowerment of bankers in Sri Lanka. A quantitative approach was used whereas, initially a preliminary investigation was conducted to gain a general understanding of the culture of few leading banks in Sri Lanka and eventually cascading down to four banks that covers all four cultures. Further, 239 responses were received through a structured questionnaire from four leading banks covering all four cultures. Results showed higher levels of cognitive empowerment in entities with strong clan, adhocracy, and market cultures, while higher hierarchy culture was associated with lower levels of cognitive empowerment.
组织文化对斯里兰卡科伦坡地区部分银行认知能力的影响
认知赋权在斯里兰卡银行业乃至全球金融业都发挥着至关重要的作用,它可以增强客户体验、高效运营、有效决策、创新和适应能力,同时在竞争中赢得优势。本研究探讨了组织文化(宗族文化、民主文化、市场文化和等级文化)如何增强斯里兰卡银行家的认知能力。本研究采用定量方法,首先进行初步调查,以获得对斯里兰卡几家主要银行文化的总体了解,然后逐级向下调查四家涵盖所有四种文化的银行。此外,通过结构化问卷调查,从涵盖所有四种文化的四家主要银行收到了 239 份答复。结果表明,宗族文化、专制文化和市场文化较强的实体的认知赋权水平较高,而等级文化较高的实体的认知赋权水平较低。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
自引率
0.00%
发文量
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信