Re-visit project success: evaluation of visitor perspectives in the Sungai Melaka flood mitigation project

Farah Shahrin, Zerafinas Abu Hassan, Ross Azura Zahit
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Abstract

Purpose This interdisciplinary study re-evaluates the Sungai Melaka flood mitigation project’s impact on community success in Malaysia’s UNESCO World Heritage site, broadening the definition of success considering historical and cultural significance. This study aims to revisit success metrics, focusing on the project’s influence on people’s interactions, cultural well-being, social cohesion and heritage preservation. Design/methodology/approach This study explored visitors’ reviews of their experience visiting Sungai Melaka in several data collection stages. The first data collection involved a Web survey posted on Facebook to capture diverse perspectives of the population and grasp the core strand of knowledge to focus on the second data collection, the questionnaire. The final stage involved interviews to generate rich qualitative data. Findings The findings of this study revealed that the impact exceeded tangible outcomes, as the project impacted people’s interactions and practices. This research assesses cultural benefits, incorporating these indicators into evaluating cultural ecosystem services by capturing local visitors’ and communities’ perceptions, preferences and behaviours. The findings found that other project success attributes include identities, capabilities and experience, further defining learning, health, economics, connection to nature and symbolism. Originality/value This research explores the meaning of project success beyond the traditional metrics by capturing success from the users’ perspectives and people’s interaction and their impact on culture and well-being. The cultural ecosystem services framework used in this study is applied to explore the interactions between people and the facility and its effect on the people.
重访项目的成功:评估游客对马六甲海峡洪水缓解项目的看法
目的这项跨学科研究重新评估了马六甲海峡洪水缓解项目对马来西亚联合国教科文组织世界遗产所在地社区成功的影响,同时考虑到历史和文化意义,拓宽了成功的定义。本研究旨在重新审视成功的衡量标准,重点关注该项目对人们的互动、文化福祉、社会凝聚力和遗产保护的影响。第一个数据收集阶段是在 Facebook 上发布网络调查,以收集不同人群的观点,并掌握核心知识,从而将重点放在第二个数据收集阶段--问卷调查上。最后一个阶段是进行访谈,以获得丰富的定性数据。研究结果这项研究的结果表明,该项目对人们的互动和实践产生了影响,其影响超过了有形成果。本研究对文化效益进行了评估,通过捕捉当地游客和社区的看法、偏好和行为,将这些指标纳入文化生态系统服务的评估中。研究结果发现,项目成功的其他属性包括身份、能力和经验,并进一步定义了学习、健康、经济、与自然的联系和象征意义。原创性/价值这项研究从用户的角度和人们的互动及其对文化和福祉的影响出发,探索了项目成功的意义,超越了传统的衡量标准。本研究中使用的文化生态系统服务框架用于探索人与设施之间的互动及其对人的影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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