Assessing Data Quality in the Age of Digital Social Research: A Systematic Review

Abstract

While survey data has long been the focus of quantitative social science analyses, observational and content data, although long-established, are gaining renewed attention; especially when this type of data is obtained by and for observing digital content and behavior. Today, digital technologies allow social scientists to track “everyday behavior” and to extract opinions from public discussions on online platforms. These new types of digital traces of human behavior, together with computational methods for analyzing them, have opened new avenues for analyzing, understanding, and addressing social science research questions. However, even the most innovative and extensive amounts of data are hollow if they are not of high quality. But what does data quality mean for modern social science data? To investigate this rather abstract question the present study focuses on four objectives. First, we provide researchers with a decision tree to identify appropriate data quality frameworks for a given use case. Second, we determine which data types and quality dimensions are already addressed in the existing frameworks. Third, we identify gaps with respect to different data types and data quality dimensions within the existing frameworks which need to be filled. And fourth, we provide a detailed literature overview for the intrinsic and extrinsic perspectives on data quality. By conducting a systematic literature review based on text mining methods, we identified and reviewed 58 data quality frameworks. In our decision tree, the three categories, namely, data type, the perspective it takes, and its level of granularity, help researchers to find appropriate data quality frameworks. We, furthermore, discovered gaps in the available frameworks with respect to visual and especially linked data and point out in our review that even famous frameworks might miss important aspects. The article ends with a critical discussion of the current state of the literature and potential future research avenues.