Working on the Clinical Frontline During the COVID-19 Pandemic

Abstract

Hospital chaplaincy teams played a vital role during the COVID-19 pandemic, but the full depth of their experiences and personal impacts is not fully known. This UK study was advertised using social media platforms, local press outlets and chaplaincy professional bodies. An electronic survey was completed by 63 hospital chaplains, with the opportunity for all respondents to participate in follow-up interviews. This option was taken up by seven chaplains and explored the personal impacts, experiences and reflections of working during the pandemic. Their views of the impact of initiatives, practices and organizational changes were explored. Themes included: (1) challenges and personal impact, including reflections on the enormity of the situation, personal fears and sacrifices, and clinical challenges; (2) practical solutions, including personal strategies and the support of colleagues; and (3) organizational issues and suggestions. This article concludes with recommendations for organizations and further research.