COMPETENCY AND RESILIENCY OF SECURITY GUARDS IN CABANATUAN CITY, PHILIPPINES

Abstract

Resiliency is the talent to do what is right under duress and to rebound to a daily round. The study determined the level of competency, resiliency, and resilience strategies in coping with challenges faced by 259 security guards in Cabanatuan City. The researcher utilized a mixed method was used to gather data. Findings revealed that security guards perceived themselves as very competent. Null hypothesis is accepted on the type of security guards; however, rejected on length of service and shift of duty. The level of resiliency was further perceived as very resilient. Null hypothesis is accepted on the type of security guards and shift of duty; however, rejected on the length of service. Further, a positive correlation between competency and resiliency is evident. Last, coping strategies were identified as; positive response, self-assessment, following rules, confidence, value work, and seeking support. Based on the findings of the study, the following conclusions are drawn: security guards were equipped with sufficient knowledge, skills, and attitude in performing their duties and responsibilities; security guards were able to perform despite challenges encountered; the more competent the security guards, the more resilient they become; coping strategies vary on challenges encountered. Hence, module of instruction was crafted. KEYWORDS: Security Guard, Competency, Resiliency, Coping Mechanism