Comparing hospital leadership and front-line workers’ perceptions of patient safety culture: an unbalanced panel study

Abstract

Background/aim This article examines the relationships between workers’ hospital leadership status, hospital front-line status and patient safety culture in hospitals throughout the USA. By identifying possible disparities in perception, targeted interventions can aim at decreasing differences between the two groups to increase the quality of healthcare. Method Data from 1 739 083 individuals, spreading across 1810 hospitals between 2008 and 2017 were collected. 115 228 (6.63%) self-identified as leaders, and 772 505 (44.42%) self-identified as front-line workers. The participants also filled in information describing their demographics in reference to the hospital, such as how long they have worked at the facility, their working unit and their occupation. Results Results showed that leaders responded more positively to items that are directly related to management, such as ‘my supervisor/manager says a good word when he/she sees a job done according to established patient safety procedures’ (0.33, p<0.01), where 0.33 signifies that leaders had an average response more positive by 0.33 compared with all other occupations on a Likert scale of 1–5. Based on multiple F-tests, all items have shown a statistical significance between leadership and front-line groups. Conclusion The findings highlight a compelling link between leadership roles and patient safety culture in hospitals, as well as between front-line worker status and patient safety culture. Moreover, a pronounced divergence in viewpoints regarding patient safety culture exists between hospital leaders and front-line staff. An in-depth investigation is necessary to comprehend the ramifications of these outcomes. Data may be obtained from a third party and are not publicly available. Deidentified participant data-Contact: SOPSResearchData@westat.com- Website: - Reuse: Must send data request form to above contact. The SOPS data used in this analysis was provided by the SOPS Database. The SOPS Database is funded by the US Agency for Healthcare Research and Quality (AHRQ) and administered by Westat under Contract Number HHSP233201500026I/HHSP23337004T.