Meaningful interventions: Applying a citizen-centric approach to problem-solving in community policing

Abstract

Citizens generally express confidence in the police organization, but satisfaction with police services can diminish after voluntary contact with an officer. It appears that officers sometimes struggle to understand what citizens expect and need from them. Victims of crime may not necessarily wish to punish an offender; they may just want to be heard and have their problem resolved. In response, the Dutch police have introduced a pilot to provide ‘meaningful interventions’, such as conflict mediation, as a way to bridge institutional and citizen perspectives successfully. This article presents a qualitative evaluation of the pilot by applying the EMMIE framework, which stands for Effect, Mechanisms, Moderators, Implementation, and Economics, to the available data. In conclusion, meaningful interventions show promise in better aligning police service delivery with the needs and expectations of citizens. Future research is necessary to gain a fuller evidence-based analysis of how meaningful interventions work.