Leveraging on technology to achieve improved organizational performance: A focus on faith-based health organizations in western Kenya

Abstract

Innovation has yielded technologies that have positioned organizations to improve production and become competitive in the 21 st century locally and globally. Despite various studies suggesting that human resource information systems (HRIS) have been adopted by many companies globally, there is no evidence of extent and role of such in faith-based health organizations (FBHO) in western Kenya. This paper explores influence of HRISs in faith-based health organizations in western Kenya. The study was conducted between January 2022 and August 2022 and was guided by information system theory in a multiple-case study research design. The study population constituted 54 respondents consisting of human resource officers, finance officers, and middle-level managers in FBHO was targeted and a response of 96% was achieved. Personalized services showed statistically significant effect on organizational performance ( R 2 =0.68, p=0.00 ). This means that the more an HR system is personalized the more an organization performs, with 95% confidence level in faith-based health organizations in western Kenya. Therefore, the study argues for need to invest in and adapt HRIS among FBHOs as this promises plugging the health gap at subnational levels as well aiding achievement of SDG 3 on universal good health and well-being.