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THE EFFECT OF ONLINE SERVICE QUALITY AND OFFLINE SERVICE QUALITY ON TRUST AND SATISFACTION AND ITS IMPACT ON LOYALTY: AN EMPIRICAL STUDY ON ONLINE AND OFFLINE TRANSPORTATION CUSTOMERS

International Journal of Research Publications Pub Date : 2024-01-16 DOI:10.47119/ijrp1001421220246040
Ashur Harmadi, Adi Kuswanto, Guyub Nuryanto
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在线服务质量和离线服务质量对信任度和满意度的影响及其对忠诚度的影响：对在线和离线运输客户的实证研究
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International Journal of Research Publications
International Journal of Research Publications
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