A Systematic Literature Review: Design and Control of Warehouse Order Picking in Development of E-commerce Transaction

Abstract

Order picking is the process of retrieving items from storage to meet a specific customer order, which is known to be the most labor-intensive and costly function among all the warehouse functions. This function is also important in that it has a critical impact on downstream customer service especially in facing the current covid-19 pandemic. This research aims to provide information, description and more comprehensively identifies the design and control of warehouse order picking by using empirical literature review. In this research, the stages are Identification of potential study, Study Selection based on criteria, quality assessment, data extraction, and data analysis. A systematic literature review identified 37 relevant articles for the research purpose. These articles focus on the design and control of warehouse order picking, aiming to enhance e-commerce transactions.