ANALYSIS OF LEGAL PROTECTION FOR ONLINE SHOPPING CONSUMERS

POLICY LAW NOTARY AND REGULATORY ISSUES (POLRI) Pub Date : 2024-02-20 DOI:10.55047/polri.v3i2.1068

I. Putu, Agus Putra Arimbawa, I. Made, Dedy Priyanto

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Abstract

The study aimed to examine the legal safeguards provided to consumers engaged in online shopping. This study utilized a normative juridical approach with a descriptive qualitative method. Secondary data was collected through a literature review, encompassing various sources such as journals, books, laws, and regulations. The analysis was descriptive in nature, leading to a generalization of the research problem. The findings revealed that consumer protection is regulated by Law no. 8 of 1999 on Consumer Protection, with the ITE Law, specifically Law no. 19 of 2016 on Information and Electronic Transactions, also being applicable to online shopping transactions. Disputes arising from online shopping can be resolved through instant claims (negotiation, mediation, etc.), seeking assistance from the Consumer Dispute Settlement Agency, or resorting to legal action. Furthermore, the study highlighted the importance of consumer awareness and education in understanding their rights and responsibilities when engaging in online shopping. It also emphasized the need for e-commerce platforms to implement transparent and fair practices to protect consumers from fraudulent activities

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分析对网上购物消费者的法律保护

本研究旨在探讨为从事网上购物的消费者提供的法律保障。本研究采用了规范法学方法和描述性定性方法。通过文献综述收集了二手数据，包括期刊、书籍、法律和法规等各种来源。分析具有描述性，从而对研究问题进行了概括。研究结果表明，1999 年关于消费者保护的第 8 号法律对消费者保护做出了规定，而 ITE 法，特别是 2016 年关于信息和电子交易的第 19 号法律，也适用于网上购物交易。网上购物产生的纠纷可通过即时索赔（谈判、调解等）、向消费者纠纷解决机构寻求帮助或诉诸法律解决。此外，研究还强调了提高消费者意识和教育的重要性，让他们了解自己在网上购物时的权利和责任。研究还强调，电子商务平台需要实施透明、公平的做法，以保护消费者免受欺诈活动的侵害。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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POLICY LAW NOTARY AND REGULATORY ISSUES (POLRI)

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