Knowledge management capability of National Commission on Muslim Filipinos (NCMF) Region IX-B vis-à-vis knowledge management process, knowledge management infrastructure, intellectual capital, and organizational performance

Abstract

 The study evaluated the knowledge management capabilities of the National Commission on Muslim Filipinos (NCMF) in Region IX-B, including Basilan, Sulu, and TawiTawi, during the Fiscal Year 2023. The survey comprised 100 workers with five years of employment and a bachelor's degree, the majority of whom were female and under thirty. In terms of knowledge process, infrastructure, intellectual capital, and performance, the results demonstrated that the region possessed high knowledge management capabilities in relation to organizational survival and sustainability of competitive strength. Profile variables such as age, gender, length of service, and educational attainment did not significantly mediate the assessment of knowledge management capability. The study supports the Omotayo, F.O. (2015) model of knowledge management capability, which consists of dimensions such as knowledge management process, infrastructure, intellectual capital, and organizational performance. The group of employees who assessed the region's knowledge management capability in terms of organizational performance was probably the same group that assessed it in terms of knowledge management infrastructure, process, and intellectual capital.