Total Quality Management and Corporate Social Responsibility (TQM-CSR) Measurement Items Design and Pilot Test

Abstract

Objectives: This study aims to design and validate integrated TQM-CSR practices for Private Higher Education Institutions in the UAE, enhancing institutional excellence and stakeholder satisfaction. Methods: An empirical study was conducted, involving 30 Private Higher Education Institutions in the UAE. The methodology included survey-based data collection, statistical analysis, and reliability testing (Cronbach's alpha). Key modifications included the refinement of the TQM-CSR practices measurement scale, through outer loading analysis and item elimination. Findings: The study revealed strong consensus on the effectiveness of integrated TQM-CSR practices in PHEIs, with average scores between 3.77 and 4.22. Particularly effective were practices in Social and Legal Concerns and Educational Services Improvement. The robustness of these practices was confirmed by Cronbach's alpha values ranging from 0.826 to 0.927. The analysis led to the removal of less effective items (CIP5, SFS5), refining the measurement scale. These findings offer significant insights for educational administrators on improving quality management and social responsibility, diverging from and enriching existing literature. Novelty: This study pioneers in empirically validating TQM-CSR integration for quality management and social responsibility in UAE's private higher education sector. Keywords: Total Quality Management, Corporate Social Responsibility, Higher Education, Measurement Development, UAE