The role of digital technologies in public sector coproduction and co-creation: A structured literature review

Abstract

Digital technologies are changing the ways service users can cocreate value, thus rearranging relations between citizens and governments. However, research from a governance perspective is still in its infancy. Investigating 128 records, published until 2022, this article reviews and critiques the literature on digitalization and coproduction/co-creation in public administration, offers an overview of the state of research, and outlines a future research agenda. The findings reveal four areas of concern that require more attention by researchers: the generation of public value; the analysis of the entire public service cycle; comparative studies; the mitigation of the risks arising from the implementation of digital technologies.