Managing tourism and hospitality industry during pandemic: analysis of challenges and strategies for survival

Srikant Gupta, Pooja S. Kushwaha, Usha Badhera, R. Singh
{"title":"Managing tourism and hospitality industry during pandemic: analysis of challenges and strategies for survival","authors":"Srikant Gupta, Pooja S. Kushwaha, Usha Badhera, R. Singh","doi":"10.1108/bij-11-2023-0806","DOIUrl":null,"url":null,"abstract":"PurposeThis study aims to explore the challenges faced by the tourism and hospitality industry following the COVID-19 pandemic and to propose effective strategies for recovery and resilience of this sector.Design/methodology/approachThe study analysed the challenges encountered by the tourism and hospitality industry post-pandemic and identified key strategies for overcoming these challenges. The study utilised the modified Delphi method to finalise the challenges and employed the Best-Worst Method (BWM) to rank these challenges. Additionally, solution strategies are ranked using the Criteria Importance Through Intercriteria Correlation (CRITIC) method.FindingsThe study identified significant challenges faced by the tourism and hospitality industry, highlighting the lack of health and hygiene facilities as the foremost concern, followed by increased operational costs. Moreover, it revealed that attracting millennial travellers emerged as the top priority strategy to mitigate the impact of COVID-19 on this industry.Originality/valueThis research contributes to understanding the challenges faced by the tourism and hospitality industry in the wake of the COVID-19 pandemic. It offers valuable insights into practical strategies for recovery. The findings provide beneficial recommendations for policymakers aiming to revive and support these industries.","PeriodicalId":502853,"journal":{"name":"Benchmarking: An International Journal","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2024-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Benchmarking: An International Journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1108/bij-11-2023-0806","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0

Abstract

PurposeThis study aims to explore the challenges faced by the tourism and hospitality industry following the COVID-19 pandemic and to propose effective strategies for recovery and resilience of this sector.Design/methodology/approachThe study analysed the challenges encountered by the tourism and hospitality industry post-pandemic and identified key strategies for overcoming these challenges. The study utilised the modified Delphi method to finalise the challenges and employed the Best-Worst Method (BWM) to rank these challenges. Additionally, solution strategies are ranked using the Criteria Importance Through Intercriteria Correlation (CRITIC) method.FindingsThe study identified significant challenges faced by the tourism and hospitality industry, highlighting the lack of health and hygiene facilities as the foremost concern, followed by increased operational costs. Moreover, it revealed that attracting millennial travellers emerged as the top priority strategy to mitigate the impact of COVID-19 on this industry.Originality/valueThis research contributes to understanding the challenges faced by the tourism and hospitality industry in the wake of the COVID-19 pandemic. It offers valuable insights into practical strategies for recovery. The findings provide beneficial recommendations for policymakers aiming to revive and support these industries.
大流行病期间的旅游业和酒店业管理:挑战分析和生存战略
本研究旨在探讨 COVID-19 大流行后旅游业和酒店业所面临的挑战,并提出该行业恢复和复原的有效战略。研究采用了修改后的德尔菲法(Delphi method)来最终确定挑战,并采用最佳-最差法(BWM)对这些挑战进行排序。研究结果该研究确定了旅游业和酒店业所面临的重大挑战,强调了健康和卫生设施的缺乏是首要问题,其次是运营成本的增加。此外,研究还显示,吸引千禧一代游客成为减轻 COVID-19 对旅游业影响的首要战略。它为制定切实可行的恢复战略提供了宝贵的见解。研究结果为旨在振兴和支持这些行业的政策制定者提供了有益的建议。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
自引率
0.00%
发文量
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信