Navigating change: examining the influence of COVID-19 on knowledge-sharing dynamics in family firms within the restaurant and fast-food industry

IF 6.6 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE
Mojtaba Rezaei, Cemil Gündüz, Nizar Ghamgui, Marco Pironti, Tomas Kliestik
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Abstract

Purpose

This study aims to examine the impact of the COVID-19 pandemic on knowledge-sharing drivers in small- and medium-sized family firms within the restaurant and fast-food industry. The pandemic has led to significant changes in business culture and consumer behaviour, accelerating digital transformation, disruptions in global supply chains and emerging new business opportunities. These changes have also influenced knowledge sharing (KS) and its underlying drivers.

Design/methodology/approach

To address the research objectives, a two-phase study was conducted. In the first phase, an exploratory analysis using the Delphi method was used to identify the essential drivers and factors of KS in family businesses (FBs). This phase aimed to establish a conceptual model for the study. In the second phase, confirmatory factor analysis was conducted to analyse the impact of the COVID-19 pandemic on the identified knowledge-sharing drivers. The study examined both the pre-pandemic and post-pandemic periods to capture the shifts in attitudes towards KS.

Findings

The findings indicate a significant shift in attitudes towards knowledge-sharing drivers. Before the pandemic, organisational drivers played a central role in KS. However, after the emergence of the pandemic, technological drivers became more prominent. This shift highlights the impact of the COVID-19 pandemic on KS within FB.

Originality/value

The research contributes to understanding knowledge-sharing in the context of FBs and sheds light on the specific effects of the COVID-19 pandemic on knowledge-sharing drivers. The insights gained from this study can inform strategies and practices aimed at enhancing KS in similar organisational settings.

驾驭变革:研究 COVID-19 对餐饮和快餐业家族企业知识共享动态的影响
目的 本研究旨在探讨 COVID-19 大流行对餐饮和快餐业中小型家族企业知识共享驱动力的影响。大流行病导致了商业文化和消费者行为的重大变化,加速了数字化转型,破坏了全球供应链,并带来了新的商机。这些变化也影响了知识共享(KS)及其基本驱动因素。为了实现研究目标,我们分两个阶段进行了研究。在第一阶段,采用德尔菲法进行探索性分析,以确定家族企业(FBs)中知识共享的基本驱动因素。这一阶段旨在为研究建立一个概念模型。在第二阶段,进行了确认性因素分析,以分析 COVID-19 大流行对已确定的知识共享驱动因素的影响。研究考察了大流行前和大流行后两个时期,以捕捉人们对知识共享态度的转变。在大流行之前,组织驱动因素在知识共享中发挥着核心作用。然而,在大流行病出现后,技术驱动因素变得更加突出。这一转变凸显了 COVID-19 大流行对 FB 内知识共享的影响。原创性/价值这项研究有助于理解 FB 中的知识共享,并揭示了 COVID-19 大流行对知识共享驱动因素的具体影响。从本研究中获得的见解可为在类似组织环境中加强知识共享的战略和实践提供参考。
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来源期刊
CiteScore
13.70
自引率
15.70%
发文量
99
期刊介绍: Knowledge Management covers all the key issues in its field including: ■Developing an appropriate culture and communication strategy ■Integrating learning and knowledge infrastructure ■Knowledge management and the learning organization ■Information organization and retrieval technologies for improving the quality of knowledge ■Linking knowledge management to performance initiatives ■Retaining knowledge - human and intellectual capital ■Using information technology to develop knowledge management ■Knowledge management and innovation ■Measuring the value of knowledge already within an organization ■What lies beyond knowledge management?
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