Factors affecting organizational citizenship behavior of budget hotel employees in Indonesia: Examining the mediating role of work engagement and affective commitment

Q1 Social Sciences

Problems and perspectives in management Pub Date : 2024-03-12 DOI:10.21511/ppm.22(1).2024.44

©. Jufrizen, Salman Farisi, J. Hasibuan, Ade Gunawan, Senior Lecturer Jasman Saripuddin Hasibuan

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引用次数: 0

Abstract

Organizational citizenship behavior pertains to the voluntary actions undertaken by individuals inside an organization to enhance its overall efficacy, especially in the absence of express acknowledgment from the formal incentive system. This study aims to investigate the role of work engagement and affective commitment in mediating the effect of perceived organizational support on organizational citizenship behavior. This quantitative design uses survey methodologies by sending questionnaires to frontline staff in budget hotels in Medan, Indonesia. The sample includes 225 frontline employees with at least a year of experience working in budget hotels in Medan, Indonesia. Data were collected through a Likert scale questionnaire and analyzed using SEM-PLS processed with SmartPLS 4.0 software. The findings suggest a significant relationship between perceived organizational support, work engagement, affective commitment, and organizational citizenship behavior (p < 0.05). In addition, the influence of perceived organizational support on work engagement and affective commitment is noteworthy (p < 0.05). Organizational citizenship behavior is affected by perceived organizational support through work engagement (p < 0.05) and affective commitment (p < 0.05). The results have significant ramifications for organizations. Organizations should establish frameworks that foster employee engagement and dedication. In addition, organizations should actively promote and incentivize employees to dedicate their time, exertion, and innovative thoughts for the betterment of their colleagues and the organization.

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影响印度尼西亚经济型酒店员工组织公民行为的因素：研究工作投入和情感承诺的中介作用

组织公民行为是指个人在组织内部为提高组织整体效能而采取的自愿行动，尤其是在缺乏正式激励制度明确认可的情况下。本研究旨在探讨工作投入和情感承诺在感知到的组织支持对组织公民行为的影响中的中介作用。本研究采用定量设计，通过向印尼棉兰市经济型酒店的一线员工发放问卷的方式进行调查。样本包括 225 名在印尼棉兰经济型酒店工作至少一年的一线员工。通过李克特量表问卷收集数据，并使用 SmartPLS 4.0 软件进行 SEM-PLS 分析。研究结果表明，感知到的组织支持、工作投入、情感承诺和组织公民行为之间存在重要关系（p < 0.05）。此外，感知到的组织支持对工作投入和情感承诺的影响也值得注意（p < 0.05）。组织公民行为通过工作投入（p < 0.05）和情感承诺（p < 0.05）受到感知到的组织支持的影响。研究结果对组织具有重要影响。组织应建立促进员工敬业度和奉献度的框架。此外，组织应积极促进和激励员工为同事和组织的进步奉献时间、精力和创新思想。

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来源期刊

Problems and perspectives in management Social Sciences-Law

CiteScore

2.90

自引率

0.00%

发文量

152

审稿时长

11 weeks

期刊介绍： The purpose of the journal is coverage of different aspects of management and governance, such as international organizations and communities’ management, state and regional governance, company’s management, etc. The key aspects of planning, organization, motivation and control in various areas and in different countries are subject of the journal''s scope. The journal publishes articles, which are focused on existing and new methods, techniques and approaches in the field of management. It publishes contemporary and innovative researches, including theoretical and empirical research papers.