Welfare service reforms: Arab minority welfare bureau managers assess the outcomes

Abstract

Welfare bureaus constitute a safety net for the dispossessed Arab minority in Israel who are partially excluded from the state social services. The welfare bureau reforms discussed in this article are consequently crucial to improve welfare services for the underprivileged minority service users. This article partially fills a lacuna in the relevant literature by adopting a critical approach to assess the reforms' actual contributions to improving the organizations' performances for minority population social services. It did this by investigating Arab social workers' views on the outcomes of different welfare services reforms for them. An exploratory study drew data from two tools: content analysis of official documents and in‐depth semi‐structured interviews with 19 Arab welfare bureau managers. The documents indicated that the ‘Change Program’ (1977) produced minimal to no positive outcomes for Arab welfare bureaus. Also, the respondents indicated that the ‘Reform in Local Welfare Services’ (2017) produced insufficient achievements, detailed in five themes. Two Arab representatives were consulted for the proposed ‘Right to Quality Welfare’ program (June 2023), which aims to offer a ‘uniform welfare basket’ to all citizens. The findings indicate that the concept of up‐down comprehensive organizational reforms should be re‐examined, considering instead small but incremental down‐up modifications.