Enhancing satisfaction with public services: The effect of recalling personal experiences

IF 2.3 3区管理学 Q2 PUBLIC ADMINISTRATION

International Public Management Journal Pub Date : 2024-03-21 DOI:10.1080/10967494.2024.2317835

Xavier Ballart, Enrique Hernandez, Marc Esteve

引用次数: 0

Abstract

This article contributes to the study of the determinants of satisfaction with public services and the application of the expectation-disconfirmation model to public services. This is relevant for ...

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提高对公共服务的满意度：回忆个人经历的影响

本文有助于研究公共服务满意度的决定因素，以及期望--不确认模型在公共服务中的应用。这与...

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Public Management Journal PUBLIC ADMINISTRATION-

CiteScore

5.30

自引率

11.50%

发文量

期刊介绍： The International Public Management Journal (IPMJ) publishes high-quality empirical and theoretical work on managing large organizations, particularly public organizations. IPMJ features work from scholars around the world who conduct research in the areas of public management and government reform, comparative public administration, organizational theory, and organizational behavior. IPMJ seeks to provide a bridge between those conducting research on public management and public administration on the one hand, and those working in the areas of organizational behavior and organization theory on the other. IPMJ intends to stimulate and reflect the academic interests of an international constituency of readers and scholars.