Service quality attributes affecting the satisfaction of KTM Komuter services

IF 1.3 4区工程技术 Q3 TRANSPORTATION SCIENCE & TECHNOLOGY

Transportation Planning and Technology Pub Date : 2024-03-20 DOI:10.1080/03081060.2024.2331208

Siti Nurbaya Ab. Karim, Masria Mustafa, Suria Haron, Rusdi Rusli

引用次数: 0

Abstract

This research aims to evaluate the service quality within the commuter system of Klang Valley, Malaysia, specifically the KTM Komuter, by constructing empirical statistical models known as KOMIQUAL...

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影响 KTM Komuter 服务满意度的服务质量属性

本研究旨在评估马来西亚巴生谷通勤系统（特别是 KTM Komuter）的服务质量。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Transportation Planning and Technology 工程技术-运输科技

CiteScore

3.40

自引率

6.20%

发文量

审稿时长

12 months

期刊介绍： Transportation Planning and Technology places considerable emphasis on the interface between transportation planning and technology, economics, land use planning and policy. The Editor welcomes submissions covering, but not limited to, topics such as: • transport demand • land use forecasting • economic evaluation and its relationship to policy in both developed and developing countries • conventional and possibly unconventional future systems technology • urban and interurban transport terminals and interchanges • environmental aspects associated with transport (particularly those relating to climate change resilience and adaptation). The journal also welcomes technical papers of a more narrow focus as well as in-depth state-of-the-art papers. State-of-the-art papers should address transport topics that have a strong empirical base and contain explanatory research results that fit well with the core aims and scope of the journal.