Shirley Jin Lin Chua, Shiuan Ping Beh, Nik Elyna Myeda, Azlan Shah Ali
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引用次数: 0
Abstract
Purpose
This study aims to improve the use of digitalization in facilities management (FM) for shopping complex facilities in the post-COVID-19 era. The resumption of economic activities, especially in shopping complexes, poses challenges for FM with throngs of shoppers. To tackle these challenges, enhanced and innovative FM practices are necessary.
Design/methodology/approach
The study used a qualitative research approach, incorporating case studies, interviews, observations and documentation. It focused on super-regional shopping complexes in the Klang Valley, Malaysia, selecting two complexes for qualitative data collection. Supplementary data were gathered from various sources, including government policy publications, websites, books, journal papers and archival records.
Findings
The research provides valuable insights into FM innovations and the application of FM digitalization in shopping complexes after the COVID-19 pandemic. It also addresses challenges faced by FM teams during this period. Recommendations for implementing FM digitalization in super-regional shopping complexes post-COVID-19 include developing skilled personnel, defining appropriate work scopes, strategies and policies, using cost-effective software, and increasing occupant awareness. The involvement of outsourced service providers is advised, emphasizing their understanding of the organization’s business model and innovative approaches.
Originality/value
The findings offer new perspectives on the characteristics of FM digitalization in the commercial sector during business disruptions caused by the pandemic. The proposed strategies are grounded in real industry implementations, aiming to enhance the FM digitalization approach for improved business performance.
期刊介绍：
The journal offers thorough, independent and expert papers to inform relevant audiences of thinking and practice in the field, including topics such as: ■Intelligent buildings ■Post-occupancy evaluation (building evaluation) ■Relocation and change management ■Sick building syndrome ■Ergonomics and workplace design ■Environmental and workplace psychology ■Briefing, design and construction ■Energy consumption ■Quality initiatives ■Infrastructure management
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