Effect of Counter-Narratives and Credibility of Sources on Emotional Response: A Study of Instagram and WhatsApp Followers

Q2 Social Sciences

Journal of Intercultural Communication Pub Date : 2024-03-01 DOI:10.36923/jicc.v24i1.170

Septiawan Santana Kurnia, Zulfebriges Rahman Zul, Doddy Iskandar Cakranegara, Sandi Ibrahim Abdulah, Depi Agung Setiawan, Prima Mulyasari Agustini, Yenrizal Yenrizal

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引用次数: 0

Abstract

In times of crisis, outbreaks, or pandemics, the dissemination of accurate information by the government becomes paramount. This study investigates the efficacy of governmental counter-narratives in addressing misinformation during the COVID-19 pandemic, specifically focussing on their impact on debunking various hoaxes. The study analyses the performance of the Jabar Saber Hoaks work unit, operated by the Regional Government of West Java Province, Indonesia. Through regression analysis, which encompasses multiple linear regression models and partial correlation hypothesis testing, the research surveyed 5,000 users of Instagram and WhatsApp. The findings reveal the success of the government's counternarrative initiatives in combating widespread hoax dissemination. These counternarratives significantly contributed to reinstating credibility, educating the populace, offering alternative viewpoints, sustaining interest, and demonstrating diverse messaging effectiveness. The study underscores the critical role of credible and timely counternarratives in addressing misinformation during crises. In addition, it emphasises its influence in rebuilding trust in official pandemic-related communications, promoting adherence to safety guidelines such as the 3M campaign, and mitigating vaccine hesitancy.

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反叙述和消息来源可信度对情绪反应的影响：对 Instagram 和 WhatsApp 关注者的研究

在危机、疫情爆发或大流行时期，政府传播准确的信息变得至关重要。本研究调查了在 COVID-19 大流行期间，政府的反叙述在应对错误信息方面的功效，特别关注其对揭穿各种骗局的影响。研究分析了印度尼西亚西爪哇省区域政府运营的 Jabar Saber Hoaks 工作单位的绩效。研究通过回归分析（包括多元线性回归模型和部分相关假设检验），对 Instagram 和 WhatsApp 的 5000 名用户进行了调查。研究结果表明，政府的反叙述举措在打击广泛传播的骗局方面取得了成功。这些反叙述在恢复可信度、教育民众、提供替代观点、保持兴趣以及展示多样化信息传播效果方面做出了重大贡献。这项研究强调了可信和及时的反叙述在危机期间应对错误信息方面的关键作用。此外，研究还强调了反叙述在重建人们对官方大流行病相关传播的信任、促进人们遵守安全准则（如 3M 运动）以及减少疫苗犹豫方面的影响。

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来源期刊

Journal of Intercultural Communication Social Sciences-Cultural Studies

CiteScore

1.20

自引率

0.00%

发文量

期刊介绍： The goal of the journal is to promote research but also education and training in the area of intercultural communication. The journal is an outgrowth of the activities of NIC – the Nordic Network for Intercultural Communication. The great interest shown in the activities of NIC have pointed to a need for more journals employing a peer review procedure within the area of intercultural communication. By starting this journal, we hope to encourage more research and to facilitate contacts between interested researchers as well as to provide better possibilities for reviewed publication. We welcome contributions and reviews concerning all areas of intercultural communication.