The impact of internal social responsibility on service employees' job satisfaction and organizational engagement

IF 4.4 3区管理学 Q2 BUSINESS

Service Business Pub Date : 2024-03-06 DOI:10.1007/s11628-024-00555-1

Loan Thi-Hong Van, Le Dang Lang, Trong Liem-Phuoc Ngo, João Ferreira

引用次数: 0

Abstract

This study investigates the influence of internal corporate social responsibility (iCSR) aspects on employees' job satisfaction and organizational engagement through the lenses of social identity and social exchange theories. Based on a survey collected from 368 employees in 25 banks in Vietnam, the findings show the importance of each iCSR aspect in driving employee job satisfaction and organizational engagement. Job satisfaction is also found to be an antecedent of organizational engagement. The result adds a profound understanding of iCSR to the existing literature and helps bank managers have appropriate solutions to strengthen their employees' job satisfaction and organizational engagement.

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内部社会责任对服务业员工工作满意度和组织参与度的影响

本研究从社会认同和社会交换理论的角度，探讨了企业内部社会责任（iCSR）对员工工作满意度和组织参与度的影响。基于对越南 25 家银行 368 名员工的调查，研究结果表明了 iCSR 各方面对员工工作满意度和组织参与度的重要影响。同时还发现工作满意度是组织敬业度的前因。这一结果为现有文献增添了对iCSR的深刻理解，有助于银行管理者制定适当的解决方案，以提高员工的工作满意度和组织参与度。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Service Business Multiple-

CiteScore

9.10

自引率

18.60%

发文量

期刊介绍： The mission of Service Business is to be an outlet for the most advanced research in business related to the service sector. The journal is designed to be international and multidisciplinary. Service Business focuses on business research for the service sector and provides a means of communication for those working in the business field of service and service industries irrespective of discipline, functional area, sector or nationality. Service Business is a journal for issues related to business in the service sector of the economy, focusing on both the profit and non-profit areas of the sector. Authors share their experiences in developing, implementing, and evaluating their business decisions and strategies and explore not only the latest research and methodologies in the field, but also examine the theoretical and managerial implications, and future research opportunities in service sector. An editorial review board of leading international scholars and practitioners assures content which encompasses rigorous conceptual and empirical papers, practice-oriented papers, teaching-oriented papers, special issues, case studies, book reviews, and conference reports. Every article published in the SB is subject to a double blind review process to ensure its relevance and quality.