Taking the Chat out of Chatbot? Collecting User Reviews with Chatbots and Web Forms

IF 5.9 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of Management Information Systems Pub Date : 2024-02-19 DOI:10.1080/07421222.2023.2301175

Agrim Sachdeva, Antino Kim, Alan R. Dennis

引用次数: 0

Abstract

Firms are beginning to use chatbots to collect information from users (e.g., online reviews), a task traditionally done through forms. We used two experiments to investigate how collecting reviews ...

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让聊天机器人不再聊天？利用聊天机器人和网络表单收集用户评论

企业开始使用聊天机器人收集用户信息（如在线评论），而这项任务传统上是通过表单完成的。我们使用了两个实验来研究如何收集评论...

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Management Information Systems 工程技术-计算机：信息系统

CiteScore

10.20

自引率

13.00%

发文量

审稿时长

6 months

期刊介绍： Journal of Management Information Systems is a widely recognized forum for the presentation of research that advances the practice and understanding of organizational information systems. It serves those investigating new modes of information delivery and the changing landscape of information policy making, as well as practitioners and executives managing the information resource.