Chatbot Informasi Penerimaan Mahasiswa Baru Menggunakan Metode FastText dan LSTM

Abstract

New Student Admission (PMB) is an important stage in the continuity of education in an educational institution. The Faculty of Science and Informatics (FSI) at Jenderal Achmad Yani University (UNJANI) provides information services about PMB to prospective students and parents/guardians of prospective students but is still inefficient, so it is necessary to improve PMB information services by using Chatbots as a solution that is able to serve questions effectively and consistent. This study aims to develop a PMB information Chatbot system for FSI using the FastText and Long Short-Term Memory (LSTM) methods. Several methods have been used in Chatbot development research, such as Term Frequency–Inverse Document Frequency (TF-IDF), Bag of Words (BoW), and Convolutional Neural Networks (CNN). However, these studies still have certain limitations, such as the inability to grasp the meaning of words and difficulties in handling certain inputs. In this study, the text classification model uses the FastText method as the stage for representing words in vector form, then combined with several pre-processing methods (Tokenization & Casefolding) and LSTM for the classification stage. Then put it into the Chatbot component according to the architecture that was made. In testing, the Black Box Testing method is used to ensure the functionality of the Chatbot system. The test results show that the Chatbot system is able to understand the topic of questions asked by users properly. The interaction between users and Chatbots also runs smoothly, resulting in appropriate and informative responses. The results of this study are expected to be an effective and consistent solution for providing information about PMB to prospective students and parents/guardians of prospective students at FSI.