Identifying Critical Success Factors (CSF) in ERP Implementation Using AHP

IF 0.7 Q4 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of Cases on Information Technology Pub Date : 2024-02-07 DOI:10.4018/jcit.337389

R. H. Kusumawardhana, I. Eitiveni, Warda Yaziji, Zahrina Aulia Adriani

引用次数: 0

Abstract

Enterprise resource planning (ERP) implementations often encounter multifaceted challenges, leading to failures. Success relies on technical competence, management support, and user engagement. Unique organizational processes significantly influence outcomes. Failures can disrupt operations, highlighting the need to identify critical success factors (CSFs) for effective ERP implementation. This study employed analytic hierarchy process (AHP) methodology to analyze CSFs. Data collection involved surveys administered to a social insurance company's ERP project team in Indonesia. This study revealed 15 success factors, categorized into organization, process, and technology dimensions. Organization emerged as the most crucial, followed by technology and process. Among these, five CSFs stood out: project team competence, vendor and consultant quality, ERP fit, top management support, and hardware and software selection.

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利用 AHP 识别企业资源规划实施过程中的关键成功因素 (CSF)

企业资源规划（ERP）的实施往往会遇到多方面的挑战，导致失败。成功与否取决于技术能力、管理支持和用户参与。独特的组织流程会对结果产生重大影响。失败会扰乱运营，因此需要确定有效实施 ERP 的关键成功因素 (CSF)。本研究采用层次分析法（AHP）分析 CSF。数据收集工作包括对印度尼西亚一家社会保险公司的 ERP 项目团队进行调查。这项研究揭示了 15 个成功因素，分为组织、流程和技术三个维度。组织是最关键的因素，其次是技术和流程。其中，五个成功因素最为突出：项目团队能力、供应商和顾问质量、ERP 适应性、高层管理支持以及硬件和软件选择。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Cases on Information Technology COMPUTER SCIENCE, INFORMATION SYSTEMS-

CiteScore

2.60

自引率

0.00%

发文量

期刊介绍： JCIT documents comprehensive, real-life cases based on individual, organizational and societal experiences related to the utilization and management of information technology. Cases published in JCIT deal with a wide variety of organizations such as businesses, government organizations, educational institutions, libraries, non-profit organizations. Additionally, cases published in JCIT report not only successful utilization of IT applications, but also failures and mismanagement of IT resources and applications.