The Support of Human Resources Department to Evaluate Business Performance within beyond COVID-19 Crisis

Abstract

This article seeks to analyse the support of HR department to evaluate business performance in the organisations beyond the crisis by conducting interviews with the employees of the 3-service sector French organisations named Company A, Company B, and Company C, in order to find the HR practices and what effects they have on personal and professional life. Our findings show two approaches of management during virtual and hybrid teams that are being practiced, such as management based on control and management based on trust. Also, it is vital to highlight that, under such conditions of working, there are advantages and disadvantages as well. The evidence from our conducted research shows that employees could concentrate better from a distance, which is seen as a source of productivity. In addition to that, team members focus primarily on material and organisational aspects rather than on relationships or social interactions. However, some answers treat the teleworking as a source of loneliness, lack of physical interaction and sometimes, overwhelming working hours.