Exploring the role of workforce agility on digital transformation: a systematic literature review

Ashutosh Muduli, Anuva Choudhury
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Abstract

PurposeSuccessful digital transformation requires a change in organisational structures, processes, capabilities and competencies. Digital transformation research is more influenced by the technology adaptation model and hence focuses on people's attitudes, behaviour and abilities. Recently, employee agility has attracted attention in the context of technology adoption and Industry 4.0. The current research explores the relationship between employee agility and digital technology adoption in the context of digital transformation by adopting the systematic literature review method.Design/methodology/approachFollowing the attitude–ability-behaviour–outcome framework, the research explored the specific agile ability, attitude and behaviour characteristics useful for digital transformation. Following the preferred reporting items for systematic reviews and meta-analyses (PRISMA) framework consisting of (1) initiation, (2) screening, (3) evaluation and (4) confirming inclusion (Ambika et al., 2023), the study identified 19 papers from SCOPUS indexed journals.FindingsThe study result found that agile attitude characteristics such as collaborative mindset, computer self-efficacy, ambiguity aversiveness, etc. are influencing the digital transformation process. Agile abilities like basic computer knowledge, previous technical experience, cognitive abilities, innovation capability, digital competence training and supporting proper knowledge management practices also influence digital transformation. Finally, agile behaviour such as relationship building, knowledge-sharing behaviour, promoting values of learning, risk-taking and experimenting, rewarding innovativeness and customer-centric innovation and displaying adaptability, resilience and commitment to change, etc. are found to drive digital transformation.Originality/valueResearch on workforce agility and digital transformation is scarce. The current study contributes to benchmarking research by exploring specific agile attitudes, abilities and behaviour characteristics relevant to digital transformation, especially in the era of Industry 4.0.
探索劳动力敏捷性对数字化转型的作用:系统性文献综述
目的成功的数字化转型需要改变组织结构、流程、能力和权限。数字化转型研究更多地受到技术适应模式的影响,因此侧重于人们的态度、行为和能力。最近,在技术采用和工业 4.0 的背景下,员工敏捷性引起了人们的关注。本研究采用系统文献综述法,探讨了数字化转型背景下员工敏捷性与数字技术采用之间的关系。研究遵循态度-能力-行为-结果框架,探讨了对数字化转型有用的特定敏捷能力、态度和行为特征。按照系统综述和荟萃分析(PRISMA)的首选报告项目框架,包括(1)启动、(2)筛选、(3)评估和(4)确认纳入(Ambika et al.计算机基础知识、以往的技术经验、认知能力、创新能力、数字化能力培训和支持适当的知识管理实践等敏捷能力也会影响数字化转型。最后,建立关系、知识共享行为、倡导学习、冒险和实验的价值观、奖励创新和以客户为中心的创新以及表现出适应性、韧性和对变革的承诺等敏捷行为也被认为是推动数字化转型的因素。本研究通过探索与数字化转型(尤其是工业 4.0 时代)相关的特定敏捷态度、能力和行为特征,为基准研究做出了贡献。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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