Redefining the Customer Service Relationship Through Blockchain

IF 4.2 3区管理学 Q2 BUSINESS

International Journal of Electronic Commerce Pub Date : 2024-01-18 DOI:10.1080/10864415.2023.2295071

Aaron M. French, Marten Risius

引用次数: 0

Abstract

Blockchain is an emerging technology that may fundamentally alter the way in which customers and companies interact. However, there is still uncertainty toward use cases in the distinct aspects of ...

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通过区块链重新定义客户服务关系

区块链是一种新兴技术，可能从根本上改变客户与公司的互动方式。然而，在区块链技术的不同方面，使用案例仍存在不确定性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Electronic Commerce 工程技术-计算机：软件工程

CiteScore

7.20

自引率

16.00%

发文量

审稿时长

>12 weeks

期刊介绍： The International Journal of Electronic Commerce is the leading refereed quarterly devoted to advancing the understanding and practice of electronic commerce. It serves the needs of researchers as well as practitioners and executives involved in electronic commerce. The Journal aims to offer an integrated view of the field by presenting approaches of multiple disciplines. Electronic commerce is the sharing of business information, maintaining business relationships, and conducting business transactions by digital means over telecommunications networks. The Journal accepts empirical and interpretive submissions that make a significant novel contribution to this field.