The impact of employee engagement and innovation performance on business success in manufacturing and service enterprises in Albania and Kosovo

Ludmilla Shkurti, Labeat Mustafa
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Abstract

This study aims to investigate the interplay between employee engagement and innovation performance in shaping the success of manufacturing and service enterprises in Albania and Kosovo. The data collection involved the distribution of questionnaires to entrepreneurs, managers, and employees of the enterprises, with direct interviews conducted in some cases. The data collection period spanned from the end of 2022 to the beginning of 2023. SPSS was employed to create the database and analyze the collected data. The study encompasses 190 companies operating in the services and production sectors, with 100 located in Albania and 90 in Kosovo. The selection of these sectors is based on their significant contribution to the region’s economic landscape. Of the total enterprises, 105 (55%) are manufacturing enterprises, and 85 (45%) are service enterprises.The findings reveal a robust and positive correlation between employee engagement, innovation performance, and business success. Employee engagement (r = 0.458**) and innovation performance (r = 0.396**) exhibit significant correlations (p < 0.01), with both factors demonstrating statistical significance (p = 0.000). The multivariate regression analysis confirms the positive influence of both employee engagement and innovation performance on business success, supported by a significance of ANOVA analysis (p = .000). This study contributes to the understanding of the specific dynamics of employee engagement and innovation performance in the context of manufacturing and service enterprises in Albania and Kosovo. It offers valuable insights for managers and entrepreneurs seeking to enhance the success of their organizations.
员工参与和创新绩效对阿尔巴尼亚和科索沃制造业和服务业企业成功的影响
本研究旨在探讨员工敬业度与创新绩效之间的相互作用,从而影响阿尔巴尼亚和科索沃制造业和服务业企业的成功。数据收集工作包括向企业的企业家、经理和员工发放调查问卷,并在某些情况下进行直接访谈。数据收集期为 2022 年底至 2023 年初。采用 SPSS 创建数据库并分析收集到的数据。本研究涵盖了 190 家在服务和生产部门运营的公司,其中 100 家位于阿尔巴尼亚,90 家位于科索沃。之所以选择这些行业,是因为它们对该地区的经济格局做出了重大贡献。研究结果表明,员工敬业度、创新绩效和企业成功之间存在稳健的正相关关系。员工敬业度(r = 0.458**)和创新绩效(r = 0.396**)呈现出显著的相关性(p < 0.01),两个因素均具有统计学意义(p = 0.000)。多元回归分析证实了员工敬业度和创新绩效对企业成功的积极影响,方差分析的显著性(p = .000)也证明了这一点。本研究有助于了解阿尔巴尼亚和科索沃制造业和服务业企业中员工敬业度和创新绩效的具体动态。它为寻求提高组织成功的管理者和企业家提供了宝贵的见解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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