Beyond the stethoscope: a COVID-19 lens on the halal, business and ethical dimensions of hospitals in a Muslim majority country

IF 1.7 Q2 ECONOMICS
Gita Gayatri, Yusniza Kamarulzaman, Tengku Ezni Balqiah, Dony Abdul Chalid, Anya Safira, Sri Rahayu Hijrah Hati
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引用次数: 0

Abstract

Purpose

This study aims to examine the perceptions and evaluations of Muslim COVID-19 survivors and health workers regarding the halal, business and ethical attributes of hospitals during their interactions related to COVID-19 treatment.

Design/methodology/approach

Descriptive qualitative research with semi-structured online interviews was used to gather insights from COVID-19 survivors and health workers who treated COVID-19 patients. The findings were then compared with existing literature on hospital services and Sharia attributes.

Findings

The study found that patients and health-care workers in hospitals are concerned about whether the hospital follows Sharia law, the quality of health-care and hospital services and the ethical conduct of hospital staff. This is especially true during the COVID-19 pandemic, when patients are more anxious about religious conduct and the afterlife.

Research limitations/implications

Hospitals need to address halal attributes in all aspects of their services for Muslim patients and business attributes such as standard health-care quality, service quality and ethical attributes. Participants indicated that when these needs are met, they are more likely to revisit the hospital and recommend it to others.

Originality/value

This study contributes to understanding the expectations of Muslim patients regarding hospital services that meet Islamic ethical and business requirements. Using the COVID-19 pandemic as a case study broadens the understanding of how to better serve Muslim customers.

听诊器之外:COVID-19 透视穆斯林占多数的国家医院的清真、商业和道德问题
目的本研究旨在探讨 COVID-19 的穆斯林幸存者和医护人员在与 COVID-19 治疗相关的互动过程中对医院的清真、商业和道德属性的看法和评价。研究结果研究发现,医院的病人和医护人员对医院是否遵循伊斯兰教法、医疗保健和医院服务的质量以及医院员工的道德行为都很关注。这一点在 COVID-19 大流行期间尤为明显,因为此时患者对宗教行为和来世更加焦虑。研究局限性/意义医院需要在为穆斯林患者提供服务的各个方面解决清真属性问题,并解决标准医疗质量、服务质量和道德属性等商业属性问题。参与者表示,当这些需求得到满足时,他们更有可能再次光顾该医院并向他人推荐该医院。原创性/价值本研究有助于了解穆斯林患者对符合伊斯兰教伦理和商业要求的医院服务的期望。将 COVID-19 大流行病作为案例进行研究,拓宽了对如何更好地服务穆斯林客户的理解。
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来源期刊
CiteScore
4.40
自引率
11.10%
发文量
67
期刊介绍: The International Journal of Ethics and Systems (formerly named Humanomics, the International Journal of Systems and Ethics) is a multidisciplinary journal publishing peer review research on issues of ethics and morality affecting socio-scientific systems in epistemological perspectives. The journal covers diverse areas of a socio-scientific nature. The focus is on disseminating the theory and practice of morality and ethics as a system-oriented study defined by inter-causality between critical variables of given problems.
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