Human resource management in the tourism industry with an emphasis on economic progress and marketing

Abstract

Organizations cannot survive and achieve their long-term goals without considering carefully designed and coordinated managerial systems. Which include human resources. Human resource management is vital part of the chain of value creation in many industries, including the tourism and hospitality industry. Human resources of high quality and in sufficient quantity in this industry are vital and lie in a core of its value chain as far as the tourism industry embraces the combination of economic, social and emotional interactions and complex processes, as well as aesthetics and information that can be less important in other industries, and these characteristics are part of human nature and soft skills of the human resources involved in the industry. In the age of marketing and intensified competition the role of human resources is not to be underestimated. Therefore, the purpose of our study is to determine how the human resource factors affect the organizational culture (socialization) and to examine the profitability in the tourism industry in the context of human resource management. The research data was collected from 30 enterprises active in the field of tourism and hospitality including hotels, restaurants, entertainment centers and services in Jakarta of Indonesia in 2022. According to the purpose of the research, the employees of those companies were considered as a statistical sample, whose number was 300 people. In the study we tested the influence of ten factors from the field of human resource management on business profitability. The significance of the factors’ influence was examined using the one-sample T-test at the 95% confidence level and all of them were confirmed. In addition to the T-test, ANOVA has also been used to complete the research results; According to the results of the ANOVA test, there was no significant difference between the opinions of officials and economic experts based on the factors of age, level of education, work experience, attendance and duration at training courses. However, based on the factor of organizational position, the admissions officers evaluated the effect of performance management on profitability as the main indicator.