Managing Interpersonal Conflict in the Nigerian Construction Industry: A Study of Port Harcourt in South-South Region of Nigeria

Abstract

This research sought to examine the interpersonal conflict in the Nigerian construction industry, specifically in Port Harcourt, South-South region, and to proffer solutions for dealing with such conflicts. A mixed-method approach was adopted, utilizing both qualitative and quantitative data collection. The study found that differences among team professionals were the major cause of conflict in construction projects. In addition, it was further revealed that conflict mainly occurs at the post-contract stage (the construction Phase). From the analysis of data collected, the most frequently adopted management strategy for conflict resolution within the study area was "Negotiation and Re-negotiation." More so, the "Definition of roles and responsibilities" ranked highest. The study concluded that the major cause of interpersonal conflict is Differences among team members. Hence, there should be clearly defined roles and responsibilities and strict adherence to relevant conflict management strategies by the stakeholders at all stages of the projects.