EVALUASI SISTEM INFORMASI (ELECTRONIC MEDICAL RECORD) DENGAN METODE HOT-FIT TERHADAP MUTU PELAYANAN KESEHATAN DI RUMAH SAKIT X TAHUN 2023

Warta Dharmawangsa Pub Date : 2023-10-31 DOI:10.46576/wdw.v17i4.3809

Mulyana Mulyana, M. Situmorang, Sindy Fatikasari

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Abstract

ABSTRACK - In its implementation, problems arose, such as when registering via the Medifrans application the data did not enter RME. This can have an impact on the quality of health care provided in hospitals. Another problem in this research is that medical records are not yet fully electronic and documents are still used for several forms, namely scanning forms that require the signature of doctors, nurses and patients. there is a digital hand after scanning, enter it into RME. Objective: To evaluate the electronic medical record information system using the HOT-FIT method on the quality of health services. Method: The research method used in this research uses a quantitative descriptive method by distributing questionnaires. Results: The percentage of system evaluation on the human component (human) aspect of system use at Hospital The percentage of human components, user satisfaction aspects, structure aspects, is good, 100%. The percentage of the organizational component (organization) is good 46.7%, which is not good 53.3% and the percentage of the environmental aspect of the organization component (environment) is good 100%. The percentage of technological components (technology) aspects of system quality (system quality) is good 80%, which is not good 20%. The percentage of the technology component (technology) aspect of information quality (information quality) is good 98.3%, which is not good 1.7%. The percentage of the technology component (technology) aspect of service quality (service quality) is 100% good. The percentage of the benefit component (net-benefit) is good 55%. The percentage that is not good is 45%. And the health service quality component was rated good at 88.3% and not good at 11.7%. Conclusion: Evaluation of the system using the HOT-Fit method on the quality of health services, there are still staffing obstacles in managing the system, the system has not reduced communication between all parts of the organization, the system needs to improve the security of patient medical information.

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用热拟合法评估信息系统（电子病历）对 2023 年 X 医院医疗服务质量的影响

摘要--在实施过程中，出现了一些问题，例如通过 Medifrans 应用程序进行登记时，数据没有输入 RME。这会对医院提供的医疗服务质量产生影响。这项研究中的另一个问题是，医疗记录尚未完全电子化，文件仍使用几种形式，即需要医生、护士和病人签名的扫描表。目标：使用 HOT-FIT 方法评估电子病历信息系统对医疗服务质量的影响。研究方法本研究采用定量描述法，发放调查问卷。结果医院对系统使用中人的因素（人的因素）方面的系统评价百分比人的因素、用户满意度方面、结构方面均为良好，百分比为 100%。组织部分（organization）好的比例为 46.7%，不好的比例为 53.3%，组织部分（environment）环境方面好的比例为 100%。系统质量（system quality）的技术成分（technology）方面良好的比例为 80%，不好的比例为 20%。信息质量（information quality）的技术成分（technology）方面良好的百分比为 98.3%，不良的百分比为 1.7%。服务质量（服务质量）的技术部分（技术）优良率为 100%。效益部分（净效益）好的百分比为 55%。不好的百分比为 45%。医疗服务质量部分的良好率为 88.3%，不良好率为 11.7%。结论使用 HOT-Fit 方法对医疗服务质量系统进行评估，发现该系统在人员管理方面仍存在障碍，系统没有减少组织各部门之间的沟通，系统需要提高病人医疗信息的安全性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Warta Dharmawangsa

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