Measures that may assist non-performing municipalities in improving their performance

Lethiwe Nzama, Tankiso Moloi, Benjamin Marx
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引用次数: 0

Abstract

Background: Municipalities’ non-performance in terms of service delivery is often considered to be a significant concern that affects the community. Municipalities constitute the most important sphere of government as they operate at grassroot level and are mandated to provide essential services to communities. A lack of governance, poor financial management reporting, poor supply chain and asset management processes are some impediments that affect the service delivery.Aim: This study aimed to identify performance enhancing measures that non-performing municipalities in South Africa could apply.Setting: The article focused on all 44 district municipalities and identified the best performing ones from the period 2017 to 2020 financial years before examining measures that assisted well-performing municipalities.Method: A sequential exploratory research design was used in the study. The municipal performance measures were identified from the literature, confirmed, and validated through the content analysis of performing municipalities’ annual reports. The performance of these municipalities was based on the audit outcomes from the Auditor General South Africa (AGSA).Results: Forty-two measures were recommended to enhance non-performing municipalities’ performance.Conclusion: The overall view of all district municipalities and the identification of measures to focus on may assist municipalities in reflecting and implementing the suggested measures.Contribution: Most of the available literature focuses on metropolitan municipalities and tends to focus on corporate governance. This study examined change drivers in district municipalities and focuses on governance, financial management, supply chain management, and asset management. Areas for improvement were flagged and improvement measurements were put in place to enhance performance.
可帮助绩效不佳的市政当局改善绩效的措施
背景:市政当局在提供服务方面的不作为通常被认为是影响社区的一个重大问题。市政当局是最重要的政府部门,因为它们在基层运作,并受权为社区提供基本服务。缺乏治理、财务管理报告不完善、供应链和资产管理流程不健全是影响服务提供的一些障碍。目的:本研究旨在确定南非表现不佳的市政当局可以采用的绩效提升措施:文章重点关注了所有 44 个县级市,并确定了 2017 至 2020 财年期间表现最佳的市镇,然后研究了有助于表现良好的市镇的措施:研究采用了顺序探索性研究设计。通过对表现优异的市镇年度报告进行内容分析,从文献中确定了市镇绩效衡量标准,并对其进行了确认和验证。这些市政当局的绩效以南非审计长(AGSA)的审计结果为依据:结果:建议采取 42 项措施来提高表现不佳的市政当局的绩效:结论:对所有地区市政当局的总体看法以及确定重点措施可能有助于市政当局反思和实施所建议的措施:现有文献大多关注大都市,并倾向于关注企业治理。本研究探讨了地区市政当局的变革驱动因素,重点关注治理、财务管理、供应链管理和资产管理。研究指出了需要改进的领域,并制定了改进措施以提高绩效。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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22 weeks
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