The Necessity for Advancing Supportive Professional Communication in the Workplace

IF 1.4 Q2 COMMUNICATION

Business and Professional Communication Quarterly Pub Date : 2023-11-25 DOI:10.1177/23294906231206097

Tom Henkel, Ann Marie Ade, Celeste Schmid

引用次数: 0

Abstract

Managers who are seen as approachable by their employees are the key drivers of building an excellent organizational workplace where supportive communication is available for the employees, especially during difficult situations. Regrettably, not all managers are approachable and communicate supportively. In such situations, the result can be a dysfunctional work environment that demoralizes employees’ attitudes, causing organizational work productivity to deteriorate. Our study explores the factors related to unapproachable organizational managers who do not use supportive communication. We employed a qualitative statistical approach to interview 155 professional employees from various industries representing different countries

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推进工作场所支持性专业交流的必要性

在员工眼中平易近人的管理者是建立优秀组织工作场所的关键推动力，在这样的工作场所中，员工可以得到支持性的沟通，尤其是在困难的情况下。遗憾的是，并不是所有的管理者都平易近人、善于沟通。在这种情况下，结果可能是工作环境失调，员工士气低落，导致组织工作效率下降。我们的研究探讨了不善于平易近人、不使用支持性沟通的组织管理者的相关因素。我们采用了定性统计方法，对来自不同国家不同行业的 155 名专业员工进行了访谈

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Business and Professional Communication Quarterly COMMUNICATION-

CiteScore

2.40

自引率

38.50%

发文量

期刊介绍： Business and Professional Communication Quarterly is the only refereed journal devoted to research that advances the teaching of communication in the workplace. The journal aims to present the many interdisciplinary, international, and organizational perspectives that characterize the field and specifically to publish research that advances knowledge about business and professional communication pedagogy and praxis in both academic and workplace settings, including technical and scientific communication, rhetoric, program design and assessment, the impact of technology, sustainability, global and multicultural issues, nonprofit communication, and best practices. As an interdisciplinary journal, BPCQ welcomes manuscripts that address a variety of theoretical, applied, and practical approaches and topics in the teaching and praxis of business, corporate, organizational, professional, or technical communication, including qualitative and quantitative research on classroom teaching or assessment, case studies of specific classroom techniques, reports on strategies for program development, innovative assignments or methodologies, and reviews of scholarship relevant to business and professional communication pedagogy. BPCQ especially welcomes manuscripts that address the principles of SoTL (scholarship of teaching and learning). BPCQ also publishes articles on a particular theme, for which a call may be announced on the ABC website: http://www.businesscommunication.org. Information on submitting book reviews can be found at http://www.montclair.edu/cwe/bcq