Good Governance based on Service Information System Applications Administration Population via Smartphones

Abstract

The purpose of the study was to determine the implementation of Good Governance based on an information system application for population administration services via smartphones in Tanah Laut Regency and the obstacles in its implementation which have become part of the governance of the Indonesian state in general and specifically in the Department of Population and Civil Registration of Tanah Laut Regency. Data analysis technique is to use interactive model data analysis (data reduction). The results show that the context of the principles of Good Governance at the Department of Population and Civil Registration of Tanah Laut Regency still needs to be improved again, this is because there are still some principles that are still not running optimally, such us the presence of individuals who prioritize the interests of special groups/officials, lacking of facilities and infrastructure, such us computers that has to take turns if a sub-service operator from the sub-district arrives, then there are still employees based on their educational status not in according with their job description competencies, as well as double jobs if one of the employees is permitted/not to work