The ethical coping and solution of stressful situations of social workers: Case of the Office of Labor, Social Affairs and Family in Slovakia

Abstract

Ethics, human behavior and stress management are concepts that accompany each person’s private and professional life. As thoughtful beings, we encounter unpleasant or stressful situations every day. In the comfort of home, behind closed doors, people resort to various ways of coping with stress, but when they are in common work areas, close to clients or colleagues, the inability to escape from stress often provokes inappropriate reactions and behavior. The obligation to behave ethically is all the higher, the closer contact with clients has the employee. The purpose of the paper is to analyze the state of ethical coping and solution of stressful situations of a social workers in the Office of Labor, Social Affairs and Family in the selected city in Slovakia and then propose recommendations that could improve the situation.