Presentation of the Disposition Draft

Abstract

The Covid19 crisis situation heralded long-term changes in the way health services are provided and accessed. The standards on which these services are based, or should be based, play an important role in ensuring their quality. Telehealth should be regarded as the people centred holistic service not merely as a technological solution. In the thesis I will illuminate how the methods, the procedures and the protocols which form the service of telehealth, are just as important as the technological solution or infrastructure itself. For such understanding, standards of telehealth need to be considered throughout the service development and implementation. In the process the highest service quality can be achieved if we leverage the support of properly developed assessment tools, based on specific standards. This paper will present the disposition draft of the thesis that will propose a model for evaluating services in every phase of their evolution and implementation.