Cognitive Model of Library Management in Crisis Conditions

Abstract

Objective. The article considers library management as a complex socio-communication system in conditions of uncertainty of the external environment. The essence and methods of cognitive library management as an effective means of overcoming instability and global challenges of the XXI century are substantiated. Methods. With the help of information analysis, the peculiarities of the cognitive approach to library management in a crisis situation were defined. Results. A conclusion is made regarding the effectiveness of cognitive analysis, in particular PEST and SWOT analysis, cognitive structuring technologies. Cognitive analysis is considered as a powerful tool for researching a certain state of the library in an unstable and poorly structured environment. The application of the cognitive modeling method was used to identify the components of library management in conditions of uncertainty. Conclusions. Attention is focused on the need to use cognitive modeling, which contributes to a better understanding of the problem situation, detection of contradictions and qualitative analysis of the library as a system. A cognitive model of library management based on knowledge application technology in the management and decision-making process and effective communication interaction is proposed.