{"title":"Understanding Users’ Voluntary Switching Behavior for User Interfaces of Intelligent Personal Assistant Devices","authors":"","doi":"10.1007/s10796-023-10459-6","DOIUrl":null,"url":null,"abstract":"<h3>Abstract</h3> <p>Intelligent voice user interfaces (UIs) are increasingly accepted by users to replace traditional ones to operate intelligent personal assistant devices. This study developed a model to explicate the key factors influencing users’ voluntary switching behavior between traditional UIs and intelligent voice ones from push-pull-mooring framework perspective, which considers the push effect from two dimensions of perceived inconvenience, the pull effect from three factors based on perceived value, and the mooring effect from switching costs. A mixed-methods approach is adopted to explore pull factors (qualitative) and validate model (quantitative). The model was validated based on 259 respondents using both traditional UI and intelligent voice one of smart home devices from China. The results indicated that all push (extrinsic and intrinsic inconvenience), pull (interface adaptivity, playfulness, and social presence) and mooring (switching costs) factors significantly affect switching intention and then affect actual behavior. The implications for research and practice are discussed.</p>","PeriodicalId":13610,"journal":{"name":"Information Systems Frontiers","volume":"212 1","pages":""},"PeriodicalIF":6.9000,"publicationDate":"2024-01-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Information Systems Frontiers","FirstCategoryId":"94","ListUrlMain":"https://doi.org/10.1007/s10796-023-10459-6","RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"COMPUTER SCIENCE, INFORMATION SYSTEMS","Score":null,"Total":0}
引用次数: 0
Abstract
Intelligent voice user interfaces (UIs) are increasingly accepted by users to replace traditional ones to operate intelligent personal assistant devices. This study developed a model to explicate the key factors influencing users’ voluntary switching behavior between traditional UIs and intelligent voice ones from push-pull-mooring framework perspective, which considers the push effect from two dimensions of perceived inconvenience, the pull effect from three factors based on perceived value, and the mooring effect from switching costs. A mixed-methods approach is adopted to explore pull factors (qualitative) and validate model (quantitative). The model was validated based on 259 respondents using both traditional UI and intelligent voice one of smart home devices from China. The results indicated that all push (extrinsic and intrinsic inconvenience), pull (interface adaptivity, playfulness, and social presence) and mooring (switching costs) factors significantly affect switching intention and then affect actual behavior. The implications for research and practice are discussed.
期刊介绍：
The interdisciplinary interfaces of Information Systems (IS) are fast emerging as defining areas of research and development in IS. These developments are largely due to the transformation of Information Technology (IT) towards networked worlds and its effects on global communications and economies. While these developments are shaping the way information is used in all forms of human enterprise, they are also setting the tone and pace of information systems of the future. The major advances in IT such as client/server systems, the Internet and the desktop/multimedia computing revolution, for example, have led to numerous important vistas of research and development with considerable practical impact and academic significance. While the industry seeks to develop high performance IS/IT solutions to a variety of contemporary information support needs, academia looks to extend the reach of IS technology into new application domains. Information Systems Frontiers (ISF) aims to provide a common forum of dissemination of frontline industrial developments of substantial academic value and pioneering academic research of significant practical impact.
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