Pragmatic Strategies in Interpersonal Conflict Resolution: A Cross-Cultural Analysis

Abstract

Conflict resolution is a universal aspect of human interaction that profoundly impacts relationships, organizations, and entire societies. It is inherently influenced by the cultural perspectives and values of those involved, giving rise to diverse approaches across different regions. This paper embarks on an exploration of the intricate world of conflict resolution, specifically examining how pragmatic strategies manifest differently in Eastern and Western cultures. By delving into the patterns of speech acts and integrating the wisdom of esteemed scholars in cross-cultural communication, we aspire to offer a holistic perspective on how cultural contexts intricately mold conflict resolution strategies. In Eastern cultures, such as those influenced by Confucianism, indirect communication and face-saving strategies often take precedence in conflict resolution (Chen, 2023). Maintaining social harmony and avoiding public embarrassment play vital roles, steering individuals towards subtle cues and nonverbal communication. In contrast, Western cultures, rooted in individualism, tend to emphasize directness and assertiveness in communication (McConachy & Spencer-Oatey, 2021). Conflicts are addressed head-on, prioritizing clarity and resolution, even if it entails temporary discomfort. This exploration will illuminate the profound impact of cultural norms on the language used in conflict resolution, offering insights into how individuals from diverse backgrounds navigate conflicts. Through the lens of renowned scholars, we seek to enrich our understanding of the interplay between culture and conflict resolution, ultimately promoting more effective cross-cultural communication and harmonious interactions.