Human resource practices, organisational commitment and turnover intention among bank employees in Sarawak, Malaysia

IF 1.2 Q4 MANAGEMENT

Asian Academy of Management Journal Pub Date : 2023-12-06 DOI:10.21315/aamj2023.28.2.10

M. Kasa, Sherrymina Kichin, Zaiton Hassan, Sheena Poh, Nursyafiqah Ramli

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引用次数: 0

Abstract

Banking industry is becoming more competitive due to escalating bank branches every year. It has been recorded that one of the industries with highest rate of turnover is financial service sector. Employee turnover is contributed by demanding working atmosphere and burdensome workloads. High turnover rate can adversely influence bank’s performance and productivity. It has been exhibited in previous studies concerning association between human resource practices and turnover intention and the role of organisational commitment as a mediator between human resource practices and turnover intention. A total of 283 questionnaires were distributed to bank employees in Kuching, Sarawak, Malaysia. Data analysis disclosed that there is a negative relationship between human resource practices and turnover intention and organisational commitment mediates the associations. The results of the study revealed the importance of bank employers to improve its current human resource practices for boosting organisational commitment and lowering employee turnover intention. Originality/ value of this research study lies on its contribution as the first field study to be performed in Sarawak, Malaysia in relations to human resource practices on turnover intention among bank employees with mediating role of organisational commitment.

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马来西亚沙捞越州银行员工的人力资源实践、组织承诺和离职意向

由于银行分支机构逐年增加，银行业的竞争日趋激烈。根据记录，金融服务业是员工流失率最高的行业之一。高要求的工作氛围和繁重的工作量是造成员工流失的原因。高离职率会对银行的业绩和生产力产生不利影响。以往的研究显示了人力资源实践与离职意向之间的关联，以及组织承诺在人力资源实践与离职意向之间的中介作用。本研究向马来西亚沙捞越州古晋市的银行员工发放了 283 份调查问卷。数据分析显示，人力资源实践与离职意向之间存在负相关，而组织承诺则是两者之间的中介。研究结果表明，银行雇主必须改善目前的人力资源实践，以提高组织承诺，降低员工离职意向。本研究的原创性/价值在于，它是在马来西亚砂拉越进行的第一项关于人力资源实践与银行员工离职意向的关系以及组织承诺的中介作用的实地研究。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Asian Academy of Management Journal MANAGEMENT-

CiteScore

1.70

自引率

0.00%

发文量

审稿时长

20 weeks

期刊介绍： The Asian Academy of Management Journal (AAMJ) is a refereed journal that is jointly published by the Asian Academy of Management (AAM) and Penerbit Universiti Sains Malaysia (http://www.penerbit.usm.my). The journal endeavors to provide forums for academicians and practitioners who are interested in the discussion of current and future issues and challenges impacting the Asian Management as well as promoting and disseminating relevant, high quality research in the field of management. The journal has an established and long history of publishing quality research findings from researchers not only in the Asian region but also globally.