Microaggression or micromessage? How choice of term influences working adults' emotional reactions to a training module about subtle slights

Abstract

The need for workplace training about diversity, equity and inclusion is widely acknowledged. To date, however, there is conflicting evidence as to its effectiveness. Various aspects of design and content may be influential. This study explored the relationship between the terminology used in diversity training and trainee reactions. It employed two versions of a short e-learning module about subtle slights (a range of ambiguous and negative interactions) to explore whether using the term ‘microaggression’ or ‘micromessage’ affected trainee emotional reactions to the module. The sample comprised 630 working adults in the United Kingdom representing different ethnic, gender and age groups. Results suggested that there were differences in trainee emotional reactions to the term used. The term ‘micromessage’ resulted in more positive reactions; significantly more trainees expressed interest, and significantly fewer reported sadness and anger than when the term ‘microaggression’ was used. There were also some small differences in reactions between the various demographic groups. This study adds to the literature exploring the terminology used to refer to subtle slights and how terminology might influence trainee reactions in diversity training. It also provides researchers and training providers with a methodology to assess aspects of diversity training before deployment.