{"title":"“Am I supposed to call them?” Relearning interactions in the digital workplace","authors":"Karin Högberg, Sara Willermark","doi":"10.1108/jwl-03-2023-0056","DOIUrl":null,"url":null,"abstract":"<h3>Purpose</h3>\n<p>This study aims to develop the understanding of learning processes related to the new ways of interacting in the enforced digital workplace over time.</p><!--/ Abstract__block -->\n<h3>Design/methodology/approach</h3>\n<p>A multiple, longitudinal case study of knowledge-based workers in three firms located in Sweden has been conducted from March 2020 to March 2023. In total, 89 interviews with 32 employees in three knowledge-based firms have been collected.</p><!--/ Abstract__block -->\n<h3>Findings</h3>\n<p>The study shows how the intricate interaction between rules and norms for interaction and work must be renegotiated as well as un- and relearned when the physical work environment no longer frames the work context. Furthermore, technology can be viewed as both an enable and a barrier, that is, technology has enhanced collaboration between organizational members yet also created social difficulties, for example, related to communication and interaction. The study emphasizes that individuals learned through trial and error. That is, they tried behaviors such as translating social interactions\" to a digital arena, appraised the outcomes and modified the practices if the outcomes were poor.</p><!--/ Abstract__block -->\n<h3>Research limitations/implications</h3>\n<p>The present study does have several limitations. First, it is based on interviews with respondents within three organizations in Sweden. To broaden and deepen the understanding of both organizational and learning, future studies can contribute by studying other contexts as well as using a mixed method approach in other countries.</p><!--/ Abstract__block -->\n<h3>Practical implications</h3>\n<p>Results from the study can provide a practical understanding of how the rapid change from working at the office to working from home using digital technologies can be understood and managed.</p><!--/ Abstract__block -->\n<h3>Originality/value</h3>\n<p>Contributions include combining interaction order and un- and relearning among organizational employees. This insight is important given that the rapid digital transformation of our society has changed how work is performed and how the future workplace will be both structured and organized.</p><!--/ Abstract__block -->","PeriodicalId":47077,"journal":{"name":"Journal of Workplace Learning","volume":"15 1","pages":""},"PeriodicalIF":2.1000,"publicationDate":"2023-12-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Workplace Learning","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1108/jwl-03-2023-0056","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"EDUCATION & EDUCATIONAL RESEARCH","Score":null,"Total":0}
引用次数: 0
Abstract
Purpose
This study aims to develop the understanding of learning processes related to the new ways of interacting in the enforced digital workplace over time.
Design/methodology/approach
A multiple, longitudinal case study of knowledge-based workers in three firms located in Sweden has been conducted from March 2020 to March 2023. In total, 89 interviews with 32 employees in three knowledge-based firms have been collected.
Findings
The study shows how the intricate interaction between rules and norms for interaction and work must be renegotiated as well as un- and relearned when the physical work environment no longer frames the work context. Furthermore, technology can be viewed as both an enable and a barrier, that is, technology has enhanced collaboration between organizational members yet also created social difficulties, for example, related to communication and interaction. The study emphasizes that individuals learned through trial and error. That is, they tried behaviors such as translating social interactions" to a digital arena, appraised the outcomes and modified the practices if the outcomes were poor.
Research limitations/implications
The present study does have several limitations. First, it is based on interviews with respondents within three organizations in Sweden. To broaden and deepen the understanding of both organizational and learning, future studies can contribute by studying other contexts as well as using a mixed method approach in other countries.
Practical implications
Results from the study can provide a practical understanding of how the rapid change from working at the office to working from home using digital technologies can be understood and managed.
Originality/value
Contributions include combining interaction order and un- and relearning among organizational employees. This insight is important given that the rapid digital transformation of our society has changed how work is performed and how the future workplace will be both structured and organized.
期刊介绍：
The Journal of Workplace Learning aims to provide an avenue for the presentation and discussion of research related to the workplace as a site for learning. Its scope encompasses formal, informal and incidental learning in the workplace for individuals, groups and teams, as well as work-based learning, and off-the-job learning for the workplace. This focus on learning in, from and for the workplace also brings with it questions about the nature of interventions that might assist the learning process and of the roles of those responsible directly or indirectly for such interventions. Since workplace learning cannot be considered without reference to its context, another aim of the journal is to explore the organisational, policy, political, resource issues and other factors which influence how, when and why that learning takes place.
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