Critical Success Factors For Quality Improvement Projects In Pasuruan, East Java, Indonesia

Abstract

Purpose: This study aims to determine the factors influencing the successful implementation of quality improvement projects.   Theoretical framework: This research will focus on finding critical success factors for quality improvement projects and prioritizing improvements to improve the performance and success of quality improvement project implementation.   Design, Methodology and Approach:  The research used Smart PLS-SEM and Importance Performance Analysis (IPA). Smart PLS-SEM was first used to determine critical success factors for Quality Improvement Projects (QIPs). Furthermore, IPA was used to determine the position of each factor based on its importance and achievements.   Findings: The result showed all dimensions and indicators significantly affect the success of quality improvement projects. The dimension with the highest outer loading value is the quality performance measurement dimension. The next step is measured using the IPA method to determine the critical factors for project success. The results of the IPA analysis show that quality control and leadership are crucial factors in the success of quality improvement projects in the second quadrant. At the same time, the factor that prioritizes improvement is quality assurance (first quadrant).   Research, Practical & Social implications:  Research, Practical, and Social Implications: The research implies that quality control and leadership are critical success factors for quality improvement projects. Leadership plays an essential role in implementing quality improvement projects, and leadership commitment is an important key to the success of these projects. In addition, there is a requirement for support from leadership regarding resource allocation. This resource allocation includes labor, costs, information systems, machines, and tools. Another factor that is critical to the success of these projects is quality control. Implementation of quality control has a vital role during the quality improvement project process and after the project. With quality control, the product suits the specifications and standards and meets the targets and standards set. Products that track the results of the implementation of quality control can ensure that the product's quality is guaranteed and follows the target set.   Originality/Value:  This research combines two methods to determine the critical success factors in implementing quality improvement projects. Previous research, using SEM-PLS and IPA method measurements, was carried out separately, measuring the importance and performance levels. In this study, the outer loading results in the original sample measurement with SEM-PLS for importance value in the IPA method.