Do KM and TQM have an impact on employee effectiveness and supply chain performance?

IF 3.8 2区 工程技术 Q2 ENGINEERING, INDUSTRIAL
F. Lehyani, A. Zouari, Ahmed Ghorbel, Michel Tollenaere
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引用次数: 0

Abstract

Purpose Companies should enhance their market position and competitiveness by improving staff effectiveness, skills, resource commitment, and applying relevant managerial methods. This study aims to examine the impact of knowledge management (KM) and total quality management (TQM) on employee effectiveness (EE) and supply chain performance (SCP) in emerging economies. Design/methodology/approach The used methodology consists on conducting a survey within Tunisian companies, where the authors gathered 206 responses. Collected data was analyzed using statistical package for the social sciences (SPSS) software, enabling the authors to establish a conceptual model. This model was further examined through structural equation modeling, using analysis of moment structures (AMOS) software for hypothesis validation. Additionally, the authors’ research aimed to enhance SCP and boost EE while minimizing costs through a nonlinear mathematical model and the quality function deployment method. Findings The results indicate that TQM and KM positively impact EE, and KM and EE positively impact SCP. However, the significance of employee performance on SCP varies depending on company location and industry sector studied. Originality/value This work emphasized the involvement of small- and medium-sized enterprise managers from emerging economies in the studied concepts and confirmed the effects of KM and TQM practices on EE and SCP.
知识管理和全面质量管理对员工效率和供应链绩效有影响吗?
公司应通过提高员工的效率、技能、资源承诺和应用相关的管理方法来提高其市场地位和竞争力。本研究旨在探讨新兴经济体中知识管理(KM)和全面质量管理(TQM)对员工效能(EE)和供应链绩效(SCP)的影响。设计/方法/方法使用的方法包括在突尼斯公司中进行调查,作者收集了206份回复。收集到的数据使用社会科学统计软件包(SPSS)软件进行分析,从而建立概念模型。该模型通过结构方程建模进一步检验,使用力矩结构分析(AMOS)软件进行假设验证。此外,作者的研究旨在通过非线性数学模型和质量功能部署方法来提高SCP和EE,同时最小化成本。结果表明:全面质量管理和知识正向影响绩效,知识和知识正向影响绩效。然而,员工绩效对SCP的重要性因公司所在地和所研究的行业部门而异。原创性/价值本研究强调了新兴经济体中小企业管理者对研究概念的参与,并证实了知识管理和全面质量管理实践对企业绩效和SCP的影响。
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来源期刊
International Journal of Lean Six Sigma
International Journal of Lean Six Sigma Engineering-Industrial and Manufacturing Engineering
CiteScore
8.90
自引率
15.00%
发文量
46
期刊介绍: Launched in 2010, International Journal of Lean Six Sigma publishes original, empirical and review papers, case studies and theoretical frameworks or models related to Lean and Six Sigma methodologies. High quality submissions are sought from academics, researchers, practitioners and leading management consultants from around the world. Research, case studies and examples can be cited from manufacturing, service and public sectors. This includes manufacturing, health, financial services, local government, education, professional services, IT Services, transport, etc.
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